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FAQ

  • How long does it take to process a refund?
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • How do I initiate a return or exchange?
    To initiate a return or exchange, please contact our customer service team at izvuocollection@gmail.com or call us at 518-445-5836. Once your request is approved, we will provide you with instructions on how to return the item.
  • What payment methods do you accept?
    We accept various payment methods, including credit cards and PayPal. All transactions are processed securely, and your payment information is protected.
  • What is the return policy?
    To be eligible for a refund or exchange, you must contact us within 48 hours of receiving your order. Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Please refer to our Refund Policy for more details.
  • Do you ship internationally?
    Yes, we offer shipping to various locations. Shipping costs and delivery times will be calculated at checkout.
  • Who is responsible for return shipping costs?
    Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Can I exchange an item?
    Yes, you can exchange an item. Please specify the new item and size you would like when you contact us. We will process the exchange once we receive and inspect the returned item.
  • How can I contact customer service?
    You can contact our customer service team at izvuocollection@gmail.com or call us at 518-445-5836.
  • How can I stay updated on new products and promotions?
    You can stay updated by subscribing to our newsletter and following us on social media. We regularly post updates about new products, promotions, and special offers.
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